Contact information

Contact Information Policy

Effective Date: June 5, 2025
Contact Email: contact@candle-flame.com

At Candle Flame, we are committed to providing excellent customer service and maintaining clear, professional communication with our customers. This Contact Information Policy outlines how and when you can contact us, what to expect, and how your information is handled.

📬 How to Contact Us

You can reach us via the following methods:

  • Email: contact@candle-flame.com (Preferred method)

  • Mailing Address:
    Candle Flame (Angie Fashion 12)
    890 SW 36th Ct Apt 3
    Miami, FL 33135

We currently do not offer phone support. All inquiries should be submitted by email.

⏱️ Response Time

We aim to respond to all inquiries within 24–48 business hours, Monday through Friday.

Please note:

  • Inquiries received during weekends or holidays will be addressed on the next business day.

  • Response times may vary during periods of high order volume or seasonal promotions.

📝 Types of Inquiries We Handle

We encourage you to contact us for:

  • Order status updates

  • Questions about our products

  • Reporting damaged or missing items

  • Issues with checkout or payments

  • Feedback or suggestions

🔐 Handling of Contact Information

When you contact us, we collect your name, email address, and any details you voluntarily provide. We use this information solely to address your inquiry.

Your personal data is protected under our Privacy Policy, and will never be sold or shared with third parties without your consent, except as required to fulfill your request (e.g., for delivery or support purposes).

❗ Misuse of Contact Channels

We reserve the right to block or ignore contact attempts that involve:

  • Harassment, abuse, or inappropriate language

  • Spam, scams, or unsolicited promotions

  • Repeated requests that have already been resolved

📌 Updates to This Policy

We may update this Contact Information Policy periodically. Any changes will be posted on this page with the new effective date.

💬 Need Help?

For any questions about this policy or how to reach us, email us at:
📧 contact@candle-flame.com

Thank you for choosing Candle Flame—we appreciate your trust!